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If you’re not satisfied with your order for any reason, please contact our Customer Support Team here. We will gladly issue you a refund, different product, or replacement product.

We can’t guarantee that we’ll be able to change/cancel your order as our warehouse processes them so quickly. Please email our Customer Support Team here with your order number and requested change as soon as possible.

Yes, we are a Cruelty-Free brand certified by the Leaping Bunny Program. As animal lovers ourselves, we feel that it is our duty to ensure pain is never inflicted on our furry friends for the sake of beauty, which is why we choose to create cruelty-free products. We choose hearts over dollars and have never tested our products on animals. Our certification with Leaping Bunny can be verified here.

If you purchased your Elizabeth Mott product from the Amazon seller, Elizabeth Mott, it is an authentic product and we can extend our guarantee satisfaction policy towards your purchase. Purchases from any other Amazon sellers are not authorized sellers and authenticity cannot be guaranteed.

Purchasing directly from our website will offer benefits such as our rewards program, sneak peeks to new product launches, and special promotions.